Last updated: June 1, 2024

Please take note of the following return policy:
We offer a 30-day return policy. This means that you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Before starting a return, please Contact Us first. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Please note that items sent back to us without prior request for a return will not be accepted.

How to Return

• Orders made from Jonpony's website can be returned within 30 days of receipt.
• It is not possible to return items due to damage after use.

Note: Please Contact Us if you wish to return an item. There will be no acceptance of returns without prior authorization and discussion.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Process

1. Contact customer service: Contact customer service with order information and a brief description of your return. We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.
2. Print the return ship we provide: Print the return slip and put it inside your package along with the item(s) you are going to return and pack the item properly.
3. Put the return slip into the package and pack property: Send item(s) back to us through the local post office. If you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.
4. Ship it back to us: We will process your return in 1-3 business days of receipt of the package.

Note: Don't forget to keep proof of return or tracking number. It will protect you if there are issues with your return.

Refund Issues

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Tips

30-day Cooling Off Period

• Generally, Jonpony Official allows returns within 30 days of receipt of shipment.

Carrier's Suggestion

• Please contact your local post office for better customs clearance instructions.

Where is Refund

• By default, a refund goes to the original funding source. If we cannot refund to the original source. It is necessary for customers to provide a PayPal account before we issue a refund.

Overview

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.