It is estimated that the order processing time will be approximately 1-3 days. After processing, we typically utilize FedEx for transportation, with the entire process taking around 7-9 days.

While we have made adequate preparations, the increased holiday order volume may cause delays in order processing and shipping. Rest assured, we are actively addressing shipping and transportation challenges during the holidays. We appreciate your patience and understanding.

Shipping Options

We currently offer one shipping option to customers, Standard Shipping. According to the following formula, shipping is calculated as follows:

• Total Delivery Time = Packaging Time(1-3 business days) + Shipping Time(4-6 business days). The processing time varies based on the items you buy.

Notice: Sometimes delivery will be delayed due to inclement weather, holidays, natural disasters, or carrier delays.

Region Notice

• United States Excluding: Alaska (AK), American Samoa, Hawaii (HI) Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, Armed Forces Americas/ Europe/ Pacific

How to Tracking

Our default shipping option is standard shipping. In the United States, we work with FedEx for shipping. The shipping time depends on our warehouse status. If you want to track your items, we can provide you with the FedEx tracking on a case-by-case basis.

You can also use 17TRACK to check the tracking number.

Delivery Notifications

Customers typically receive two notifications. The first is an order confirmation indicating that we are currently packaging your item and preparing it for shipment with our partner, FedEx. The second notification includes a tracking number, allowing you to monitor the location and expected delivery date of your order.

Jonpony Warehouse Address

Just a reminder, our warehouse address is not the return address. If you need to return goods, please Contact Us to obtain the correct return address.

• 6475 Las Positas Rd, Livermore, CA 94551
• 13817 Greenland Dr, Stafford, TX 77477
• 728 W Rider St Perris, CA 92571,United States
• 3585 S. Church St. Whitehall, PA 18052
• 350 Tradeport Dr, Jacksonville, FL 32218

Freight charges: They vary by region. For specific details, please contact the customer service.